At Valour Watches, customer satisfaction is our top priority. If you are not completely happy with your purchase, we are here to help. Please read our policy carefully.
1. Eligibility for Refunds & Exchanges
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Items must be returned within 7 days of delivery.
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The product must be unused, unworn, and in its original packaging with all tags attached.
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Proof of purchase (order number, receipt, or confirmation email) is required.
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Sale or discounted items are non-refundable and non-exchangeable unless defective.
2. Refunds
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Once we receive and inspect your returned item, we will notify you of the status of your refund.
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Approved refunds will be processed to your original method of payment within 7–10 business days.
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Shipping charges are non-refundable unless the return is due to our error or a defective product.
3. Exchanges
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Exchanges are allowed for size, model, or defective products (if available in stock).
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If the requested item is out of stock, you may choose another item of equal value or request a refund.
4. Non-Returnable Items
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Gift cards
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Final sale items
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Items damaged due to misuse, accident, or negligence
5. Damaged or Defective Products
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If you receive a damaged or defective product, please contact us immediately with photos or videos as proof.
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We will arrange a replacement or full refund at no additional cost.
6. Return Shipping
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Customers are responsible for return shipping costs unless the return is due to our mistake or a defective product.
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We recommend using a trackable shipping service to ensure your return reaches us safely.
7. Contact Us
For refund or exchange requests, please contact our support team:
Valour Watches
Address: Judicial Colony, Lahore, Pakistan – Postal Code: 54000
Email: valourwatches@gmail.com
Phone: +92 303 4116987